Unhappy Customers

Quote & Thought for the Day -- Sunday, 14 Dec '08

“Your most unhappy customers are your greatest source of learning.”

--Bill Gates

My Thoughts:
Since childhood, we have being taught to learn from our mistakes. But as we grow up, we tend to forget this lesson. And often the most forgetful, of this lesson, are the business people; who remember and show off all the happy customer testimonials.

But when it comes to unhappy costumers, we all want to be at bay. But these are the ones who would tell you what the actual problems are with your services, because they have experienced that. And all that is required is that we listen to our unhappy customers and learn from them and improve.